All sales are final. Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. GLOBAL ENTERPRISE CHALLENGE COINS does not issue refunds, give credits or offer discounts. As mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you). We only require that you submit your written claim of defective product to us within 30 days of receipt.